Shipping policy
Shipping Policy
Free Shipping on Orders Over $100
Orders of $100 or more ship free anywhere in the continental US. Ordering less? Join our newsletter and we’ll email you a code for free shipping on one order. We pack and ship from Madera, California, and we ship internationally too.
- Free shipping on orders over $100 in the continental US, or one order with our newsletter code
- 11 AM PT order by then on a business day to ship the same day
- 2-day delivery for most orders 10 lb and under
Order Processing
Orders placed before 11 AM Pacific Time on a business day (Monday through Friday, excluding holidays) ship the same day. Orders placed after 11 AM, or on a weekend or holiday, ship the next business day.
Shipping Cost and Delivery Times
Standard shipping is free on orders of $100 or more to addresses in the continental US. For smaller orders, and for addresses outside the continental US, the shipping cost is shown at checkout before you pay.
Newsletter code: when you join our newsletter, we email you a code for free shipping on one US order, with no minimum. Each customer can use it once, and it can’t be combined with other discount codes.
| Order | Shipping cost |
|---|---|
| Continental US, $100 and up | Free |
| Continental US, under $100 | Shown at checkout |
| Alaska, Hawaii, US territories, and APO/FPO | Shown at checkout |
| International | Shown at checkout |
Delivery times are counted in business days after your order ships and apply to most orders.
| Order | Typical delivery (most orders) |
|---|---|
| US, 10 lb and under | 2 business days |
| US, over 10 lb | 1–3 business days |
| P.O. boxes, Hawaii, and Alaska | Longer; 2-day delivery isn't available |
| International | Varies by destination |
Some products can only ship by ground because of carrier regulations, so they may take longer to arrive and may not be available for 2-day delivery.
International orders
We ship internationally. Shipping cost is calculated at checkout based on your destination and order. Customs duties, import taxes, and brokerage fees charged by your country are the buyer's responsibility and aren't included in our prices or shipping charges. Customs processing can add time to delivery.
Delivery times are estimates, not guarantees. Carrier delays from weather, holidays, or high volume can occasionally add time. Please double-check your shipping address at checkout, since we can't change it once an order ships.
Tracking Your Order
When your order ships, we'll email you a tracking number. If you haven't received it within one business day of placing your order, check your spam folder or email questions@greenwaybiotech.com with your order number.
Damaged, Lost, or Incorrect Orders
If your package arrives damaged or leaking, never arrives, or isn't what you ordered, email questions@greenwaybiotech.com with your order number and a short note about the problem. We'll send a replacement or a full refund at no cost to you.
Returns
Every order is covered by our 90-day satisfaction guarantee. If you're not happy with a product for any reason, email us within 90 days of delivery and we'll make it right with a refund or a replacement. See our Return and Refund Policy for details.
