Refund policy

Returns & Refunds

Our 90-Day Satisfaction Guarantee

Every order placed on greenwaybiotech.com is covered by our 90-day satisfaction guarantee. If you're not happy with a product for any reason, let us know within 90 days of delivery and we'll make it right with a refund or a replacement.

• 90 days from delivery to let us know
• Opened is OK products don't need to be unused to be covered
• On us damaged, defective, or wrong items are fixed at no cost to you

How to Start a Return

1. Email usSend your order number and a short note about the problem to questions@greenwaybiotech.com. That's all we need.
2. We reply with next stepsWe'll look up the rest from your order. If something arrived damaged, a photo helps if you can send one.

Opened Products

You don't need to return a product unused or unopened to be covered. Depending on the product, we may ask you to send back what's left, or we may not need it back at all.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or leaking, or isn't what you ordered, email us and we'll send a replacement or a full refund, including original shipping, at no cost to you. If we need the item back, we'll email you a prepaid return label.

Return Shipping

For returns that aren't due to our error, return shipping is paid by the customer and original shipping charges aren't refunded. Please send returns to:

Please seal containers and pack them securely, with liquids upright. For items over $75, we recommend a trackable shipping service or shipping insurance.

Refunds

Once we receive your return, or confirm no return is needed, we'll email you and issue your refund to your original payment method. Your bank or card issuer may take a few business days to post it. If you don't see it, email us and we'll track it down.

Exchanges

We replace defective or damaged items with the same product at no cost to you. If you'd prefer a different product or size, you can choose either option within 90 days of delivery: we ship the new item and charge or refund any price difference, or we refund the original and you place a new order. If we need the original back, return shipping works the same way as for returns.

Order Cancellations

To cancel or change an order, email us as soon as possible. Orders that haven't shipped yet can be cancelled for a full refund. Once an order ships, it's handled as a return under this policy.

Questions?

Email questions@greenwaybiotech.com with your order number and we'll take care of you.