Shipping & Returns

Last updated: August 13, 2025

Order Processing

• Orders placed by 1:00 pm Pacific Time on business days usually ship the same day. Otherwise, they ship the next business day.
• Processing times may extend during peak periods or due to carrier disruptions.
• You'll receive an email with tracking when your order ships.

Shipping Methods & Timing (U.S.)

• Standard: typically 1–5 business days
• Expedited: typically 1–3 business days
• Overnight: typically 1 business day

Carriers: USPS, UPS, FedEx. Delivery estimates are not guaranteed and may be affected by weather, address issues, and carrier delays.

PO Boxes & APO/FPO

We ship to PO Boxes and APO/FPO via USPS. Expedited/Overnight options may be unavailable to these addresses.

International Shipping

We ship to most countries worldwide. Please note the following:

• Buyer responsibility: You must confirm your local laws, import restrictions, and any documentation required by your customs authority before purchasing.
• Documentation requests: If your country requires specific certificates or forms, email questions@greenwaybiotech.com before you order. If we cannot provide the required documents, please do not place an order.
• Duties/taxes: Orders ship DDU (duties & taxes unpaid). All customs duties, taxes, and fees are paid by the recipient.
• Satisfaction returns (international): You may return an item within 90 days even if opened/used. Refunds cover the product price after we receive and inspect the return. Original shipping, duties, taxes, and return shipping are non-refundable.
• If a package is returned to us by customs/carrier: We refund the product cost only once received and inspected. Original shipping and any return shipping or customs charges are non-refundable.
• If a package is not returned to us: No refund can be issued (e.g., refused, abandoned, seized, or destroyed by customs).
• Delays: Customs processing may extend delivery times and is outside our control.

Address Changes

Contact us ASAP to modify an address before shipment. After dispatch, changes aren't guaranteed and depend on the carrier.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal, or failure to pick up, we can reship at your expense or issue a refund minus outbound and return shipping once received.

Lost or Damaged Items

• Damaged on arrival: Contact us within 7 days of delivery with photos of the packaging and item.
• Lost in transit: Contact us within 30 days of the ship date if tracking shows no movement or the carrier declares a loss.

Risk of Loss & Title

Title and risk of loss pass to you when the carrier takes possession of the shipment. Once a package is marked "Delivered" by the carrier, any loss, theft, or damage that occurs after delivery is the customer's responsibility. If porch theft is a concern, consider selecting a shipping option that requires a signature on delivery.

Delivery Confirmation & Signature Option

Carrier delivery scans are considered proof of delivery. Signature confirmation may be available at checkout for an additional cost. If you need a signature on delivery and don't see the option, please contact us before placing your order.

Gifts, Bundles & Promotions

If your purchase included a gift with purchase (GWP), bundled item, or promotional item, it must be returned with the main item to receive a full refund. If not returned, the value of the missing item may be deducted from the refund.

Backorders & Split Shipments

If an item is backordered, we'll ship the in-stock items first and the backordered item when it becomes available at no extra shipping charge. You may cancel a backordered item any time before it ships.

Order Limits & Right to Refuse Service

We may limit quantities per order, household, or account, and we reserve the right to refuse or cancel any order that appears to be placed by dealers, resellers, or distributors.

Fraud Prevention

Orders may be held for manual review to verify identity, address, or payment details. We may cancel any order we suspect is fraudulent or unauthorized.

Price, Availability & Description Errors

We work hard to be accurate, but errors may occur. We reserve the right to correct pricing or availability errors and to cancel orders that result from such errors, even after an order is submitted. If your order is canceled, we will promptly refund any charges.

Export & Compliance

We comply with all applicable export and sanctions laws. We cannot ship to embargoed destinations or to parties on restricted lists. We declare contents and value accurately and cannot mark orders as "gift" or declare a lower value.

Policy Changes & Governing Law

We may update this policy from time to time. Changes apply to orders placed after the effective date above. These terms are governed by the laws of the State of California, without regard to conflict-of-law rules.