Shipping & Returns

Last updated: December 2025

Order Processing

• Orders placed by 1:00 pm Pacific Time on business days usually ship the same day. Otherwise, they ship the next business day.
• Processing times may extend during peak periods or due to carrier disruptions.
• You'll receive an email with tracking when your order ships.

Shipping Methods & Timing (U.S.)

• Standard: typically 1–5 business days
• Expedited: typically 1–3 business days
• Overnight: typically 1 business day

Carriers: USPS, UPS, FedEx. Delivery estimates are not guaranteed and may be affected by weather, address issues, and carrier delays.

PO Boxes & APO/FPO

We ship to PO Boxes and APO/FPO via USPS. Expedited/Overnight options may be unavailable to these addresses.

International Shipping

We ship to most countries worldwide. Please note the following:

• Buyer responsibility: You must confirm your local laws, import restrictions, and any documentation required by your customs authority before purchasing.
• Documentation requests: If your country requires specific certificates or forms, email [email protected] before you order. If we cannot provide the required documents, please do not place an order.
• Duties/taxes: Orders ship DDU (duties & taxes unpaid). All customs duties, taxes, and fees are paid by the recipient.
• International returns: You may return an item within 90 days even if opened/used. Refunds cover the product price after we receive and inspect the return. Original shipping, duties, taxes, and return shipping are non-refundable.
• If a package is returned to us by customs/carrier: We refund the product cost only once received and inspected. Original shipping and any return shipping or customs charges are non-refundable.
• If a package is not returned to us: No refund can be issued (e.g., refused, abandoned, seized, or destroyed by customs).
• Delays: Customs processing may extend delivery times and is outside our control.

Address Changes

Contact us as soon as possible to modify an address before shipment. After dispatch, changes aren't guaranteed and depend on the carrier.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal, or failure to pick up, we can reship at your expense or issue a refund minus outbound and return shipping once received.

Lost or Damaged Items

We want to make things right if something goes wrong with your order:

• Damaged on arrival: Contact us within 7 days of delivery with photos of the packaging and item. We'll send a replacement or issue a full refund—your choice.
• Lost in transit: Contact us within 30 days of the ship date if tracking shows no movement or the carrier declares a loss. We'll work with the carrier and get you taken care of.

Exchanges

Changed your mind or need a different product? No problem! We're happy to do exchanges within 90 days of purchase.

• How it works: Email [email protected] with your order number and let us know what you'd like instead. We'll send you return instructions.
• Price differences: If your new item costs more, we'll charge the difference. If it costs less, we'll refund the difference.
• Shipping: You cover return shipping; we cover shipping the new item to you.
• Condition: Items should be in resellable condition when possible, but opened/used products are still eligible.

Backorders & Split Shipments

If an item is backordered, we'll ship the in-stock items first and the backordered item when it becomes available at no extra shipping charge. You may cancel a backordered item any time before it ships.

Gifts, Bundles & Promotions

If your purchase included a gift with purchase, bundled item, or promotional item, it must be returned with the main item to receive a full refund. If not returned, the value of the missing item may be deducted from the refund.