Shipping & Returns
Greenway Biotech, Inc. customers get FAST and FREE SHIPPING on all U.S. domestic orders with no minimum order required.
If you are not 100% satisfied with your order for any reason, just send us back the product in original packaging and we will issue you a full refund, no questions asked!
You have 90 days to return any product you directly purchase from Greenway Biotech, Inc.
SHIPPING & RETURNS Frequently Asked Questions
1. What are your shipping fees?
We offer FREE SHIPPING on all the U.S. domestic orders.
2. What are your shipping timeframes?
We offer FREE 2-Day delivery on all products 10 pounds and under. Products over 10 pounds are typically delivered within 1-3 business days but this is not guaranteed.
Note: We do not offer 2-Day delivery to P.O. Box, Hawaii, and Alaska addresses.
3. What are you handling timeframes?
Orders placed M-F before 11 A.M. P.S.T. are shipped the same day. Orders placed after 11 A.M. or on weekends and/or holidays are shipped the following business day.
4. Who is responsible for customs and duties on international packages?
Greenway Biotech, Inc. is not responsible for any custom or duties fees. The buyer assumes all responsibility for additional fees incurred from customs. Please check with your country's import rules before placing your order.
5. If my package is charged for customs and duties, who do I pay?
Please contact your local post office or customs center to learn how you can provide payment for your package.
6. My package was held in customs and returned to you. Can I get a refund?
We would be happy to offer a refund for the price of the product, but unfortunately, we are unable to issue a refund for the cost of shipping the product.